E-Invoicing

Ensuring seamless and compliant digital transactions for our customers.

About E-invoice

At TIMES24 Malaysia, we are fully committed to supporting the E-invoicing initiative introduced by the Malaysian Government, as outlined by LHDN. We will officially roll out E-invoicing in January 2025, ensuring seamless and compliant digital transactions for our customers.

An E-invoice is a digital representation of a transaction between a supplier and a buyer. E-invoice replaces paper or electronic documents such as invoices,
credit notes, and debit notes.

This transition supports transparent, cashless, and efficient parking transactions,
streamlining operations for both customers and management.

Casual Users

You may access your E-invoices through our dedicated E-invoice Customer Portal here.

Seasonal Users

You can manage your E-invoices through our Times Monthly Portal.

Streamlined Flows for Requesting E-invoices

Casual Parking E-invoice Flow

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Visit any TIMES Car Park

The car park may use a ticketing system, cashless payment, or LPR (License Plate Recognition)

*Remark: For ticket-based systems, remember to snap a photo of the ticket number or collect the receipt if available (refer to the sample image below).

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Access the E-invoice Customer Portal

Scan the QR code available at all our car park sites to access the E-invoice Customer Portal or click HERE.
You can choose to either:
- Register: Save your details to manage and view all past E-invoices conveniently for future access.
- One-Time Request: View your E-invoice only for the current session.

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Enter Your Details to View the E-invoice

Select the Entering Method and input the required details:
- LPR: Enter Car Plate Number.
- TnG: Enter TnG Serial Number.
- Credit/Debit Card: Enter the Payment Card Number.
- Ticket: Enter Ticket Number or Receipt Number (if applicable).
Once entered, your parking details will be displayed.
For more detailed guidance, refer to the Manual Guidelines.

Seasonal Parking E-invoice Flow

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Make Payment for Your Monthly Seasonal Fee

Ensure you have successfully made the payment for your seasonal parking card. Only after payment will your E-invoice be available.

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View Your E-invoice

Navigate to My Account > Payment History, enter the required details, and your E-invoice will be displayed.
For more detailed guidance, refer to the Manual Guidelines.

Frequently Asked Questions

What is E-invoicing?

E-invoicing is a digital system for issuing and managing invoices electronically, replacing traditional paper invoices to ensure compliance with the Malaysian Government’s requirements.

Why are Clients required to provide their relevant details to the Company for the issuance of e-Invoices?

The details submitted help ensure compliance with tax regulations, accuracy in invoicing, and customization of the invoice.

When will the E-invoicing system go live?

Our E-invoicing system will tentatively go live on 1 January 2025.

Why is E-invoicing being implemented?

E-invoicing enhances efficiency, ensures compliance with government regulations, and simplifies the invoicing process for our customers.

How do I contact support for E-invoicing issues?

For assistance, please use the WhatsApp support feature located at the bottom-right corner of this page.

How do I find the Ticket Number for my e-Invoice?

The Ticket Number can be found at the front of the parking ticket you received upon entry. It is typically labelled as "TICKET-NO" followed by a unique number. Please take a photo of the ticket as a reference, as the Ticket Number will be required when logging in to the E-Invoice Customer Portal.

If you’ve misplaced the ticket, please contact the car park staff (if available) or our Customer Care team at 1-300-88-1698 for assistance.